John Jacobs5 years ago
The main fan oven on my AGA 6-4 electric cooker failed. Lloyd, the engineer from Staunch & Flow took a look at it, and immediately knew the two likely causes. One required a simple replacement of the element; the other, which he had dealt with on many occasions, required the replacement of a fuse located inside the back of the cooker, only accessed by pulling the whole built-in unit out, and virtually dismantling the whole thing. I was not surprised; I would not advise anyone to buy a beautiful Aga - the company is a dinosaur.Lloyd advised me to try replacing the element, else consider replacing the whole despite the original price tag, as this is one of several design faults, all of which he could repair, but at too great a cost. Fortunately, Lloyd replaced the element, and the oven worked; he also put a few other little things right for me at no extra cost (in the same call out time), and was one of the most competent and helpful engineers I have met. So I can recommend Lloyd and S&F, but I am thoroughly disillusioned with Aga. I have contacted them directly about the ceramic hob being unfit for purpose - it degrades so easily - and they did not want to know. Such a shame.